The RMA process exists to make the process of returns, repairs, and exchanges seamless for our consumers.  When a return is pre-authorized, or it has gone through the evaluation process, our system is ready to accept the return and make a determination on what will happen to the merchandise upon arrival which expedites the turn-around.  

Return Merchandise Authorization (RMA) process


STEP 1 - Register your product
please register your product for support at
You can find the needed information on product registration Here

STEP 2 - Contact Support
If your device is not functioning, please contact our support team by opening a support ticket.  90% of all issues can be resolved through the support ticket system. 
Open Support Ticket

STEP 3 - Support agent will troubleshoot and determine eligibility of RMA
Our support agent will work with you to troubleshoot the device and determine the eligibility of RMA. 

If your issue needs to be escalated the support team can arrange a remote technician to evaluate and address your issue.  In the rare instance that your unit needs hands on repair, the remote support agent will determine this and issue the RMA. 

NOTE: Your device must be UNDER WARRANTY in order to qualify for a repair or replacement and will solely be determined by support agent.

STEP 4 - Support agent will submit RMA request for approval, if device is qualified for replacement
Our support agent will quickly submit a request for RMA approval after qualifying your device for replacement.

NOTE: Standard RMA approval time is 24-48 business hours.

STEP 5 - Once RMA is approved
Upon approval of your RMA, you will receive an email.  This email will contain:

1. Approval information and instructions for return
2. Return Merchandise Authorization which MUST accompany the shipment

You are responsible for any expenses you may incur in delivering your defective product to our local depot unless otherwise stated.

*Ship item via USPS PRIORITY and obtain a Tracking number.  UPS or FEDEX packages can not be signed for and run the risk of return at shippers expense.  We are not responsible for lost or damaged packages as a result of shipping.  Priority packages are insured up to $100.  Customer may insure shipment as an added precaution. 

STEP 6 - Put your device to be replaced in a padded envelope and ship back to us
If shipping for repair, original packaging is not needed but customer is responsible for any damage incurred during shipping
For replacement or exchange, item must be returned in original package with all components.

STEP 7 - Receipt and Check In
Once your unit is received and checked in you will be notified.  The check in of the RMA initiates the process for the pre-established resolution for your unit.

STEP 8 - Return Shipment
You will be notified by email once we ship your new device along with a tracking number.
You can track your package via USPS