The first step is to always make sure to register your product. Please be sure to check our Knowledge Base to verify that you have connected your product correctly. In many cases, customers report being able to solve their support problem by simply using Limitless Knowledge Base.

If you are still experiencing problems, contact our Expert Customer Support Team by submitting a support ticket at or clicking the support ticket link. They will walk you through the necessary troubleshooting steps. If it is determined that your unit is in need of repair or replacement, the customer service team member will issue you an RMA Number (Return Merchandise Authorization Number).

Registering your product via our website at and opening a ticket number through the support link will allow our team to assist you in the most efficient and effective way.